Service Value Chain

1. Service Value Chain의 개요

가. Service Value Chain의 정의

-a set of interconnected activities that an organization performs to deliver a valuable product or service or to facilitate value realization

 

나. Service Value Chain의 특징

-SVS의 핵심

-서비스 제공의 결과를 통해 서비스 가치를 달성하기 위해 수행되어야 할 주요 활동 (6가지 활동)

-SDLC = ITIL v3 IT Service LifeCycle (Strategy > Development > Transition > Operation > Improvement)

-DevOps, 중앙 집중식 IT 등 다양한 접근 방식에 적응 가능한 유연한 구조

-각 SVC 내의 활동들은 상호 보완적임

-각 활동들은 특정 목표를 가지고 있으며 가치 흐름을 지원하는데 부합하도록 구성

 

2. Service Value Chain의 개념도 및 구성요소

가. Service Value Chain의 개념도

 

나. Service Value Chain의 구성요소

Activity	Feature	Description
Plan	전략적인 활동 서비스/제품=조직 비전/방향	-understading of the vision, current status, improvement direction for all four dimenstions, product/service
Improve	지속적인 개선활동	-the continual improvement of product, services and practices acress all the service value chain activities and the four dimensions of service management
Engage	모든 이해관계자 포함	-understanding of stakeholder needs, transparency, and good relationship -take requirements from customers and transform them into design requirements for design & tansition
Design & Transition	4 Dimension 고려 이해관계자 목표/기대 = 총 소유비용	-ensure that services and products meet stakeholder expectations (quality, cost, time to market) -provide specifications for obtain/build activity -deliver new and changed service/products
Obtain & Build	Product/Service 구축, 성능 통합, 테스트 및 확인	-ensure that all service components are available when and where needed, and that they meet the agree specifications -requirement are transformed into service component (Design & Transition, Deliver & Support)
Deliver & Support	Product/Service 제공	-deliver services and products to the customer -ensure that such delivery meets agreed specifications and the stakeholders expectations