Guiding Principles

가. guiding principles의 정의

-a recommendation that guides an organization in all circumstance

 

나. guiding principles의 개념도

 

다. guiding principles의 구성요소

-seven(7) guiding principles

Principles	Feature	Discriptions
Focus on value	가치 전달	-the value of the service = the perspective of customers and stakeholders -value realization > value creation
Start where you are	현재 상태 (As is) 미래 상태 (To be) *	-getting a proper and correct understanding of the existing state (assess, measure, observe)
Progress iteratively with feedback	반복적 진행	-Every service is done by taking a step by step approach -This method will help in organizing the work into smaller and manageable pieces
Collaborate and Promote visibility	협업 가시성 향상	-Working together in collaboration is emphasized over working in a silo culture (many people > individual) -Working together achieves the required trust, makes visible action
Think and work holistically	전체적 사고/작업	-knowing the overall picture of the service and service management (a bird's eye view) : servcies, processes, practices, functions, partner and supplier organization -All the activities of the systems must be connected and visualized holistically.
Keep it simple and practical	간략화, 실용화	-emphasizes on establishing the minimum required steps in an approach or process to achieve the objectives.
Optimize and Automate	최적화, 자동화	-making something more effective -improving the usefulness of something -maximizing the value by better utilization of resources