Service Value System

1. Service Value System의 정의: 

-how all the components and activities of the organization work together as a system to enable value creation

 

2. Service Value System의 개념도

3. Service Value System의 구성요소

SVC	feature	Description
guiding principles	일관성, 효과적, 효율적 수행 보장 방안 제공	-recommendations that can guide an organization in all circumstances, regardless of changes in its goals, stragegies, type of work, management structure. -guiding principles assures that the organization performs in a consistent, effective, efficient way **
governace	R&R, organization structure	-the means by whick an organization is directed and controlled, (reported.) ** -governance is based on a consistent set of guiding principles. -governance enables that the organization to ensure that its operation are always aligned with its strategy.
Service value chain	operating model (6 key activities)	-a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization. ** -SVC provides an operating model for service provider that covers six key activities, applying practices to continually improve the enabled values.
practices	34 management practices General/Service/Technical management practices	-a set of organization resources designed for performing work or accomplishing an objectives. -Practice=Process+Activity
continual improvement	PDCA	-a recurring organization activity performed at all levels to ensure that an organization's performance continually meets stakeholder's expections. -구체적이지 않고 미래지향적인 것=expection (need < expection) -ITIL continual improvement model **
opportunity/demand	no accept all opportunity no satisfy all demand	-trigger acivities with the ITIL SVS
value		-인지된 혜택, 유용성, 중요성