Factor1 Four dimensions of service management -ITIL defines four dimensions to support a holistic approach to service management -that collectively are critical to the effective and efficient facilitation of value for customer and other stakeholders -IT 서비스 제공을 위한 기초 1) four dimensions Dimensions Factor Description organization and people -Organization structure -Governance -Culture -Communication -Capacity -Competence (실력, 전문성) -Interfaces.. 2022. 12. 27. 이전 1 다음
