용어2 Service Management 1. Service Management -Set of specialized 3) organizational 1) capabilities for enabling 2) value for customer in the form of services. 1) Capability -process, functions and roles for managing services over their lifecycle. 2) Value & Value co-creation -The purpose of an organization is to create value for stakeholders. -Value = the percieved benefits, usefulness, importance of something the per.. 2022. 12. 27. ITIL 관련 용어 가. ITIL Service 1) Delivering value to customers 2) without the ownership of specific cost and risks 3) by facilitating outcomes customers want to achive 4) Not the hardware or the physical infrastructure 나. Output과 Outcome (1) Output -A tangible or intangible deliverable of an activity (2) Outcome -The result of carrying out an activity A result for stakeholder enabled by one or more outputs 다... 2022. 12. 26. 이전 1 다음
