provision1 Service Management 1. Service Management -Set of specialized 3) organizational 1) capabilities for enabling 2) value for customer in the form of services. 1) Capability -process, functions and roles for managing services over their lifecycle. 2) Value & Value co-creation -The purpose of an organization is to create value for stakeholders. -Value = the percieved benefits, usefulness, importance of something the per.. 2022. 12. 27. 이전 1 다음
